Rick Long
Transformation Management | Customer Experience | Product and Solution Design
About
Rick Long is a highly collaborative transformation leader with a strong record of driving strategic initiatives at world-class organizations including Capital One, McKinsey, Cigna, and Amazon Web Services. He blends analytical rigor with creative problem-solving to design targeted strategies that optimize resources,…
Rick Long brings deep experience leading transformation, innovation, and strategy across banking, healthcare, and technology industries. His career includes shaping enterprise business strategies, designing new customer experience models, and building large-scale programs that align leaders around measurable outcomes. At AWS, he drove one of the company’s signature Leadership Principles—"Earth’s Best Employer"—reducing attrition and influencing organization-wide culture. He also revitalized AWS’s employee listening program, doubling participation and expanding analytic insights to hundreds of leaders using AI-enabled sentiment analysis. At Cigna (Evernorth), Rick led product innovation efforts, turning customer insights into funded concepts and prototypes. His approach blends structured problem-solving, creativity, and influence across diverse teams and executive stakeholders. Rick is recognized for identifying core issues quickly, navigating ambiguity with clarity, and delivering scalable solutions that create long-term business value.