Steve Cox
Product & Operations Transformation
About
Steve Cox is a seasoned executive specializing in product and operations transformation, with deep expertise in business transformation, product leadership, CRM operations, and customer lifecycle management. He helps organizations — from global enterprises to startups — become more flexible, resilient, and…
Steve Cox brings extensive experience leading business transformation, product strategy, and CRM and operations improvements across global organizations. He is skilled in designing high-impact teams, defining OKRs and KPIs, and driving measurable business results.
He has led major transformations, including redesigning operating models for commercial refrigeration organizations and integrating CRM platforms such as Salesforce to deliver robust Sales and Service Cloud solutions. His product leadership has helped companies achieve top industry positions with national retail customers.
Steve has also restructured product development processes to prioritize innovation, feature enhancements, quality improvement, and cost reduction. He brings deep domain expertise in IoT, smart home technologies, HVAC, retail, and CRM platforms. As a leader, he blends strategy, operations, consulting, and hands-on business development to deliver end-to-end value.